If an electronic resource is not working, first check that you have a stable internet connection and that you are using your authorized KNUST university credentials where authentication is required. If you are accessing the resource from outside the university network, make sure you have followed the library’s required remote-access or authentication procedure.
You should also check whether the problem affects one particular database, journal, or e-book or whether you are unable to access all electronic resources. Try refreshing the page, signing in again, using another browser, or searching for the resource through the KNUST Library’s electronic resources portal.
If the resource still does not work, do not assume that the resource has been removed. The problem may be caused by temporary database maintenance, authentication issues, a subscription problem, or a technical fault.
When reporting the problem to the library, provide useful information such as the name of the database or e-resource, the title of the article/e-book, the error message displayed, the date and time of the problem, and a screenshot if possible. This can help library staff identify and resolve the issue more quickly.
You can contact the KNUST Library electronic resources, reference, or technical support service for assistance. Library staff may also help you find an alternative database or another accessible version of the required academic resource.
